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Chairman Rosendale Exposes Failed VA Beneficiary Travel Self-Service System

WASHINGTON, D.C. - Today, Chairman of the Veterans Affairs Committee Subcommittee on Technology Modernization Matt Rosendale (MT-02) held a hearing titled: “The VA Beneficiary Travel Self-Service System: Mission Accomplished?” In the hearing, Chairman Rosendale highlighted the failures of the Beneficiary Travel Self-Service System, or BTS-3.

The BTS-3 system is responsible for causing further complications which have led to the removal of the popular VetLink kiosks from most VA facilities. Chairman Rosendale exposed how this failed system is a result of poor planning, misunderstanding of veterans’ needs, and general dysfunction.

You can watch his full remarks by clicking on the image below:
“In reality, VA blindsided millions of veterans with a complicated and confusing new process,” said Chairman Rosendale. “I routinely hear from constituents who have expressed frustration with the new system and often are unable to get reimbursed on time if at all… We cannot allow another VA IT project—even a relatively small project—to escape scrutiny while it burns through taxpayer dollars and undermines veterans’ care.”